TERMS AND CONDITIONS

https://jakabstore.com/ – effective from: 2022-03-18

Preamble

Welcome to our website! Thank you for honoring us with your trust during your purchase!

If you have any questions about these General Terms and Conditions, the use of the website, individual products, the process of purchase, or if you would like to discuss your individual needs with us, please contact our colleague at the contact details provided.

Imprint: data of the Service Provider (Seller, Enterprise)

Name: József Jacsó sole proprietor

Headquarters: HUNGARY, 3400 MEZŐKÖVESD, REZEDA UTCA 42.

Postal address: HUNGARY, 3400 MEZŐKÖVESD, REZEDA UTCA 42.

Registration authority: Municipality of Mezőkövesd

Registration number: 50546064

Tax number: 67647363-1-25

Represented by: József Jacsó, entrepreneur

Phone number: +36702196065

E-mail: support@jakabstore.com Website: https://jakabstore.com/ Bank account number: 1177334602835059

Hosting provider details

Name: SiteGround Hosting Ltd.

Headquarters: London SW1Y 4LB 3rd Floor, 11-12 St. James’s Square

Contact: 44 800 862 0379, sales@siteground.com

Website: https://www.siteground.com/

Concepts

Goods: movable property, including water, gas and electricity in containers, bottles or otherwise in limited quantities or of a specified capacity, and goods with digital elements

Goods with digital elements: movable property that incorporates or is inter-connected with digital content or a digital service in such a way that, in the absence of the digital content or digital service concerned, the goods would not be able to perform their functions

Parties: Seller and Buyer jointly

Consumer: a natural person acting outside his trade, self-employment or business

Consumer contract: a contract one of the parties to which qualifies as a consumer

Functionality: the ability of goods with digital elements, digital content or digital services to perform the functions for which they are intended

Manufacturer: the manufacturer of the product or, in the case of an imported product, the importer of the product into the territory of the European Union, as well as any person who presents himself as a producer by putting his name, trade mark or other distinguishing sign on the product

Interoperability: the ability of goods with digital elements, digital content or digital services to interoperate with hardware and software other than those with which goods, digital content or digital services of the same type are normally used together

Compatibility: the ability of goods with digital elements, digital content or digital services to interoperate with hardware or software with which goods, digital content or digital services of the same type are normally used together, without the need for adaptation

Website: this website which serves to conclude the contract

Contract: Purchase contract concluded between the Seller and the Buyer using the Website and electronic mail

Durable medium: any instrument which enables a consumer or business to store information addressed personally to him in a way accessible for future reference for a period of time adequate for the purposes of the information and which allows the unchanged reproduction of the information stored

Device enabling distance communication: a means capable of making a contractual statement in order to conclude a contract in the absence of the parties. Such means include, in particular, addressed or unaddressed printed matter, standard letters, advertisements published in press products with order forms, catalogues, telephones, facsimiles and Internet access devices

Distance contract: a consumer contract concluded under an organised distance sales scheme for the supply of the contract goods or services without the simultaneous physical presence of the parties, using only distance communication facilities for the conclusion of the contract

Product: goods offered on the Website intended for sale on the Website and goods containing digital elements

Enterprise: any person acting in the course of his trade, self-employment or business

Buyer/You: the person entering into a purchase offer through the Website

Warranty: In the case of contracts concluded between the consumer and the business (hereinafter: consumer contract), in accordance with the Civil Code,

the guarantee for the performance of the contract, which the undertaking voluntarily undertakes for the proper performance of the contract, in addition to or in the absence of its legal obligation, and
statutory statutory guarantee

Price: consideration for the goods and the supply of digital content.

Legislation

This Agreement shall be governed by the provisions of Hungarian law and shall in particular be governed by the following laws:

Act CLV of 1997 on Consumer Protection

Act CVIII of 2001 on Certain Issues of Electronic Commerce Services and Information Society Services

Act V of 2013 on the Civil Code

Government Decree No. 151/2003 (IX.22.) on mandatory guarantees for durable consumer goods Government Decree No. 45/2014 (II.26.) on the detailed rules of contracts between consumers and businesses

19/2014. (IV.29.) NGM Regulation on the procedural rules for handling warranty and guarantee claims for things sold under a contract between a consumer and a business

Act LXXVI of 1999 on Copyright

Act CXX of 2011 on Informational Self-Determination and Freedom of Information

REGULATION (EU) 2018/302 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 28 February 2018 within the internal market

addressing unjustified geo-blocking and other forms of discrimination based on customers’ nationality, place of residence or place of establishment and amending Regulations (EC) No 2006/2004 and (EU) 2017/2394 and Directive 2009/22/EC

REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016

on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)

Government Decree No 373/2021 of 30 June 2021 on the detailed rules of contracts between consumers and businesses for the sale of goods, the supply of digital content and digital services

Scope and acceptance of the GTC

The content of the contract concluded between us – in addition to the provisions of the relevant mandatory legislation – is determined by these General Terms and Conditions (hereinafter: GTC). Accordingly, these GTC contain the rights and obligations of you and us, the conditions for entering into the contract, the performance deadlines, the delivery and payment terms, the liability rules and the conditions for exercising the right of withdrawal.

The technical information required for the use of the Website that is not contained in these GTC is provided by other information available on the Website.

You are obliged to familiarize yourself with the provisions of these GTC before finalizing your order.

Language of the contract, form of the contract

The language of the contracts covered by these GTC is Hungarian.

The contracts covered by these GTC do not qualify as written contracts, they are not filed by the Seller.

E-invoice

Our company is governed by Section 175 of Act CXXVII of 2007. , you use electronic invoices. By accepting these GTC, you consent to the use of electronic invoices.

Prices

Prices are in HUF. The Seller is exempt from VAT in terms of sales, so the prices have no VAT content. Prices are indicative. The possibility cannot be excluded that the Seller may modify the prices for reasons of business policy. Price adjustments shall not extend to contracts already concluded. If the Seller has incorrectly indicated the price, it shall proceed in the case of contracts already concluded on the basis of the “Procedure incorrect price” clause of the GTC.

Procedure in case of incorrect price

Obviously erroneously displayed prices include:

0 HUF price,

price reduced by a discount, but incorrectly indicating the discount (e.g.: in case of a 1000 HUF product, the product offered for 500 HUF with the indication of the 20 % discount).

If an incorrect price is indicated, the Seller offers the opportunity to purchase the product at a real price, in possession of which information the Customer can decide whether to order the product at the real price or cancel the order without any adverse legal consequences.

Complaint handling and enforcement options

The consumer may submit consumer complaints related to the product or the Seller’s activities at the following contact details:

Phone: 0649952671

Internet address: https://jakabstore.com/ E-mail: support@jakabstore.com

The consumer may communicate to the business, orally or in writing, any complaint, concerning any conduct, act or omission of the business or of a person acting in its interest or on behalf of the business directly connected with the distribution or sale of goods to consumers.

The oral complaint shall be investigated immediately by the undertaking and, if necessary, remedied. If the consumer does not agree with the handling of the complaint or immediate investigation of the complaint is not possible, the business shall immediately draw up a record of the complaint and its position related to it, and hand over a copy thereof to the consumer on the spot in case of an oral complaint communicated in person. In the case of an oral complaint communicated by telephone or other electronic communications service, it shall be sent to the consumer within 30 days at the latest, in accordance with the requirements for responding to a written complaint, at the same time as the substantive reply. Otherwise, you must proceed to a written complaint as follows. Unless otherwise provided for in the directly applicable legal act of the European Union, the undertaking shall respond to the written complaint in writing within thirty days of receipt and shall arrange for its communication. A shorter deadline may be laid down by law, a longer deadline may be established by law. The company must justify its position rejecting the complaint. Oral complaints communicated by telephone or using electronic communications services must be assigned a unique identification number by the company.

The record of the complaint shall contain:

name and address of the consumer,
place, time and method of lodging the complaint,
a detailed description of the consumer’s complaint, a list of documents, documents and other evidence presented by the consumer,
a statement by the business about its position on the consumer’s complaint, if immediate investigation of the complaint is possible,
signature of the person drawing up the minutes and, with the exception of oral complaints communicated by telephone or other electronic communications services, of the consumer,
place and time of recording the minutes,
in the case of an oral complaint communicated by telephone or other electronic communications service, the unique identification number of the complaint.

The undertaking shall keep a record of the complaint and a copy of the reply for three years and present it to the inspection authorities on request.

If the complaint is rejected, the business is obliged to inform the consumer in writing which authority or conciliation body he can initiate with his complaint, depending on its nature. The information shall also include the seat, telephone and internet contact details and mailing address of the competent authority or conciliation body of the consumer’s place of residence or stay. The information should also include whether the business uses the conciliation body procedure to resolve the consumer dispute. If any consumer dispute between the Seller and the consumer is not resolved during the negotiations, the following legal remedies are open to the consumer:

Consumer protection procedure

Complaints can be lodged with consumer protection authorities. If the consumer notices a violation of his consumer rights, he has the right to lodge a complaint with the competent consumer protection authority of his place of residence. The

After assessing the complaint, the authority decides on the conduct of the consumer protection procedure. Consumer protection first instance authority tasks are performed by the metropolitan and county government offices competent for the consumer’s place of residence, a list of which can be found here: http://www.kormanyhivatal.hu/

Judicial proceedings

The customer is entitled to enforce his/her claim arising from a consumer dispute in court in civil proceedings in accordance with the provisions of Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure.

Conciliation body procedure

Please note that you may lodge a consumer complaint against us. If your consumer complaint is rejected, you are also entitled to turn to the Conciliation Body competent for your place of residence or stay: the condition for initiating the proceedings of the conciliation body is that the consumer attempts to settle the dispute directly with the business concerned. At the request of the consumer, the conciliation body indicated in the consumer’s request shall be competent for the procedure instead of the competent body.

The undertaking is obliged to cooperate in the conciliation body procedure.

Within this framework, there is an obligation for undertakings to send a response to the call of the conciliation body, and an obligation to appear before the conciliation body is laid down as an obligation (“ensuring the participation of a person authorised to conclude a settlement at a hearing”).

If the registered office or establishment of the business is not registered in the county of the chamber operating the territorially competent conciliation body, the company’s obligation to cooperate extends to offering the possibility of concluding a written settlement according to the consumer’s request.

In case of violation of the above obligation of cooperation, the consumer protection authority has the competence, on the basis of which, as a result of the change in legislation, mandatory fines are imposed in case of unlawful conduct of businesses, and no fine can be waived. In addition to the Act on Consumer Protection, the relevant provision of the Act on Small and Medium-sized Enterprises has also been amended, so that fines will not be dispensed with in the case of small and medium-sized enterprises.

The amount of the fine may range from HUF 15,000 to HUF 500,000 in the case of small and medium-sized enterprises, while in the case of non-small and medium-sized enterprises subject to the Accounting Act with an annual net turnover exceeding HUF 100 million, it can range from HUF 15,000 to 5% of the company’s annual net turnover, but not more than HUF 500 million. By introducing mandatory fines, the legislator aims to emphasise cooperation with conciliation bodies and to ensure the active participation of businesses in conciliation body proceedings.

The conciliation body is competent to settle consumer disputes out of court. The task of the conciliation body is to attempt to reach an agreement between the parties for the purpose of settling the consumer dispute, and in the event of failure to do so, it will decide on the case in order to ensure the simple, fast, effective and cost-effective enforcement of consumer rights. At the request of the consumer or the business, the conciliation body shall provide advice on the rights and obligations of the consumer.

The procedure of the conciliation body is initiated at the request of the consumer. The request must be submitted in writing to the chairman of the conciliation body: the written requirement may be fulfilled by letter, telegram, teletypewriter or fax, or by any other means enabling the addressee to permanently store the data addressed to him for a period of time adequate for the purpose of the data and to display the stored data in unchanged form and content. The application shall contain:

the name, place of residence or residence of the consumer,
1. the name, registered office or relevant establishment of the business involved in the consumer dispute,
2. if the consumer has requested competence instead of the competent conciliation body,
3. a brief description of the consumer’s position, the facts supporting it and the evidence thereof,
4. a statement by the consumer that the consumer has attempted to resolve the dispute directly with the business concerned

a statement by the consumer that no other conciliation body has initiated proceedings in the case, no mediation procedure has been initiated, no application has been filed or no application for an order for payment has been submitted,
- a motion for a decision of the panel,
- signature of the consumer.

The request must be accompanied by the document or a copy (extract) thereof, the content of which the consumer refers to as evidence, in particular a written statement by the business rejecting the complaint or, failing that, other written evidence available to the consumer about the attempted required consultation.

If the consumer acts through an agent, the application must be accompanied by the power of attorney.

More information about the Conciliation Bodies is available here: http://www.bekeltetes.hu More information about the territorially competent Conciliation Bodies is available here: https://bekeltetes.hu/index.php?id=testuletek

Contact details of each territorially competent Conciliation Body:

Baranya County Conciliation Board Address: 7625 Pécs, Majorossy I. u. 36. Phone number: 06-72-507-154

Fax: 06-72-507-152

Email: abeck@pbkik.hu; mbonyar@pbkik.hu

Békés County Conciliation Board

Address: 5600 Békéscsaba, Penza ltp. 5.

Phone Number: 06-66-324-976

Fax: 06-66-324-976

Email: eva.toth@bmkik.hu

Budapest Conciliation Board

Address: 1016 Budapest, Krisztina krt. 99. 99. 111 op. cit.

Phone Number: 06-1-488-2131

E-mail: bekelteto.testulet@bkik.hu Website: bekeltet.bkik.hu

Conciliation Board of County Fejér

Address: 8000 Székesfehérvár, Hosszúwalktér 4-6. Phone number:06-22-510-310

Fax: 06-22-510-312

Email: fmkik@fmkik.hu

Hajdú-Bihar County Conciliation Board

Address: 4025 Debrecen, Vörösmarty u. 13-15.

Phone number: 06-52-500-710

Fax: 06-52-500-720

Email: korosi.vanda@hbkik.hu

Jász-Nagykun-Szolnok County Conciliation Board

Address: 5000 Szolnok, Verseghy park 8. III. floor 305-306.

Phone Number: 06-56-510-621, 06-20-373-2570

Fax: 06-56-510-628

Email: bekeltetotestulet@jnszmkik.hu

Nógrád County Conciliation Board

Address: 3100 Salgótarján, Constitution út 9/A. Phone number: 06-32-520-860

Fax: 06-32-520-862

Email: nkik@nkik.hu

Somogy County Conciliation Board

Address: 7400 Kaposvár, Anna u.6. Phone Number: 06-82-501-026

Fax: 06-82-501-046

Email: skik@skik.hu

Tolna County Conciliation Board

Address: 7100 Szekszárd, Arany J. u. 23-25. III. floor Phone number: 06-74-411-661

Fax: 06-74-411-456

Email: kamara@tmkik.hu

Veszprém County Conciliation Board

Address: 8200 Veszprém, Radnóti tér 1. ground floor 115-116.

Phone number: +36-88-814-121

Fax: 06-88-412-150

Email: info@bekeltetesveszprem.hu

Bács-Kiskun County Conciliation Board

Address: 6000 Kecskemét, Árpád krt. 4.

Phone number: 06-76-501-500; 06-76-501-525, 06-76-501-523

Fax: 06-76-501-538

E-mail: bekeltetes@bacsbekeltetes.hu Website: www.bacsbekeltetes.hu

Borsod-Abaúj-Zemplén County Conciliation Board

Address: 3525 Miskolc, Szentpáli u. 1. Phone number:06-46-501-091;06-46-501-870 Fax: 06-46-501-099

Email: bekeltetes@bokik.hu

Csongrád-Csanád County Conciliation Board

Address: 6721 Szeged, Paris krt. 8-12. Phone Number: 06-62-554-250/118 Fax: 06-62-426-149

Email: bekelteto.testulet@csmkik.hu

Conciliation Board of Győr-Moson-Sopron County

Address: 9021 Győr, Szent István út 10/a. Phone number: 06-96-520-217

Fax: 06-96-520-218

Email: bekeltetotestulet@gymskik.hu

Heves County Conciliation Board

Address: 3300 Eger, Faiskola út 15.

Phone number: 06-36-429-612

Fax: 06-36-323-615

Email: hkik@hkik.hu

Komárom-Esztergom County Conciliation Board

Address: 2800 Tatabánya, Fő tér 36.

Phone number: 06-34-513-027

Fax: 06-34-316-259

Email: szilvi@kemkik.hu

Pest County Conciliation Board

Address: 1055 Budapest, Balassi Bálint u. 25. IV/2. Postal address: 1364 Budapest, Pf.: 81

Phone Number: 06-1-792-7881

E-mail: pmbekelteto@pmkik.hu Website: http://panaszrendezes.hu/

Szabolcs-Szatmár-Bereg County Conciliation Board

Address: 4400 Nyíregyháza, Széchenyi u. 2.

Phone number: 06-42-311-544

Fax: 06-42-311-750

Email: bekelteto@szabkam.hu

Vas County Conciliation Board

Address: 9700 Szombathely, Honvéd tér 2.

Phone number: 06-94-312-356

Fax: 06-94-316-936

Email: vmkik@vmkik.hu

Zala County Conciliation Board

Address: 8900 Zalaegerszeg, Petőfi u. 24.

Phone number: 06-92-550-513

Fax: 06-92-550-525

Email: zmbekelteto@zmkik.hu

Online dispute resolution platform

The European Commission has set up a website where consumers can register, allowing them to resolve disputes related to online purchases by filling out an application and avoiding legal proceedings. In this way, consumers will be able to enforce their rights without, for example, being prevented from doing so by distance.

If you want to complain about a product or service you bought online and don’t necessarily want to go to court, you can use Online Dispute Resolution (ODR).

On the portal, you and the trader you have complained about can jointly select the dispute resolution body you want to entrust with handling your complaint.

The ODR platform is available here: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=HU

Copyright

Act LXXVI of 1999 on Copyright (hereinafter: Szjt.) Pursuant to Section 1 (1), the website qualifies as a copyright work, so all parts of it are protected by copyright. Pursuant to Section 16 (1) of the Szjt., it is forbidden to use graphic and software solutions and computer program creations on the website without permission, or to use any application with which the website or any part thereof can be modified. Any material may be taken over from the website and its database, even with the written consent of the copyright holder, only by referring to the website and indicating the source. Rights holder: József Jacsó, sole proprietor

Severability, Code of Conduct

If any clause of the GTC is legally incomplete or ineffective, the remaining clauses of the contract shall remain valid and the provisions of the relevant legislation shall apply instead of the ineffective or erroneous part.

The Seller does not have a code of conduct under the Act on the Prohibition of Unfair Commercial Practices against Consumers.

Functioning of digital data content, technical protection measures

The availability of servers providing data displayed on the website is over 99.9% per annum. The entire data content is backed up regularly, so the original data content can be restored in case of problems. The data displayed on this website is stored in MSSQL and MySQL databases. Sensitive data is stored with sufficiently strong encryption and encoded using hardware support built into the processor.

Information on the main characteristics of products

On the website, information on the essential characteristics of the products available for purchase is provided in the descriptions of each product.

Correction of data entry errors – Responsibility for the reality of the data entered

During the ordering process, you have the opportunity to continuously modify the data entered by you before finalizing the order (clicking on the back button in the browser opens the previous page, so you can correct the entered data even if you have already gone to the next page). Please note that it is your responsibility to ensure that the data you provide is entered accurately, as the product is invoiced and delivered on the basis of the data you provide. Please note that an incorrectly entered email address or filling of mailbox storage space may result in a lack of delivery of the confirmation and prevent the contract from being delivered

creation. If the Customer has finalized his order and discovers an error in the data provided, he must initiate the modification of his order as soon as possible. The Buyer may notify the Seller of the modification of the erroneous order by sending a letter from the e-mail address provided at the time of ordering or by phone call.

Use of the Website

The purchase is not subject to registration.

Select Product

By clicking on the product categories on the website, you can select the desired product family, including individual products. By clicking on each product, you will find the photo, article number, description and price of the product. In case of purchase, you must pay the price indicated on the website.

Add to cart

After selecting the Product, you can click on the “Add to Cart” button to add any number of products to the basket without any obligation to purchase or pay, as placing them in the cart does not constitute an offer.

We recommend that you add the product to your cart even if you are not sure whether you want to buy the given product, because this will give you a one-click overview of the products you have selected at the moment, and you can view and compare them by displaying them on one screen. The contents of the Cart can be freely modified until the order is finalized – until the “Finalize order” button is pressed – products of your choice can be removed from the basket, new products can be added to the basket as desired, and the desired product number can be changed.

If you place the selected product in the Cart, a separate window will pop up with the text “Product added to cart”. If you do not wish to select any more products, click on the “Continue to cart” button. If you would like to view the selected product again or add another product to the cart, click on the “Back to product” button.

View Cart

When using the website, you can check the contents of the basket at any time by clicking on the “Cart” icon at the top of the website. Here you have the option to remove the selected products from the cart or change the number of products. After pressing the “Update cart” button, the system displays the information corresponding to the data you have changed , including the price of the products added to the cart.

If you do not wish to select any further products and add them to the cart, you can continue the purchase by pressing the “Order” button.

Enter customer information

After pressing the “Order” button, the contents of the basket will be displayed, as well as the total purchase price payable by you in case of purchasing the products selected by you. In the box “Delivery service” you must tick whether you want to collect the ordered product personally (personal collection) or request delivery. In case of delivery, the system indicates the delivery fee, which you are obliged to pay in case of order.

You can enter your e-mail address in the “User data” text box and your full name, address and phone number in the “Billing information” text box. In the “Shipping information” text box, the system automatically clicks

Stores information provided during “Billing Information”. If you want to ship to a different address, please uncheck it. In the “Note” text box” you can enter additional information as desired.

Review your order

After filling in the above text boxes, you can continue the ordering process by clicking on the “Continue to the next step” button, or by clicking on the “Cancel” button, you can delete/correct the data entered so far and return to the contents of the Cart. By clicking on the “Continue to Next Step” button, you are prompted to “Order

overview” page. Here you can see a summary of the data you have previously provided, such as the contents of the Cart, user, billing and shipping data, and the amount you have to pay (you cannot change this data here unless you click on the “Back” button).

Distributed products

The Service Provider provides information about the individual products on their data sheet on the Website. All commercial communications on the Website shall be read in conjunction with the provisions of these GTC.

The products distributed on the Website do not qualify as medical aids or other medical devices. In connection with this, the Service Provider informs Users in particular that the products are not intended for diagnostic or therapeutic purposes, and their use is not intended for the prevention, diagnosis, observation, treatment or alleviation of symptoms of disease. The statements on the website about the effects of the products do not in any way attribute medicinal properties to the products.

The Service Provider delivers the products to the Users in a condition suitable for their intended use. However, before use, please always ensure that the product is properly cleaned according to the type of product, and that you familiarize yourself with any instructions for use of the product and any information available online before using the product. The Service Provider shall not be liable for damages resulting from improper use of the product.

Finalize your order (bidding)

If you are convinced that the contents of the basket correspond to the products you want to order and your data is correct, you can close your order by clicking on the “Send order” button. The information provided on the website does not constitute an offer by the Seller to conclude a contract. For orders subject to these GTC, you are considered the bidder.

By clicking on the “Send order” button, you expressly acknowledge that your offer shall be deemed to have been made and your statement – upon confirmation by the Seller in accordance with these GTC – will entail a payment obligation. You are bound by your offer for a period of 48 hours. If your offer is not confirmed by the Seller within 48 hours in accordance with these general terms and conditions, you are released from the obligation to make an offer.

Order processing, conclusion of the contract

You have the option to place an order at any time. The Seller will confirm your offer by e-mail no later than the working day following the sending of your offer. The contract is concluded when the confirmation email sent by the Seller becomes available to you in your email system.

Payment methods

Bank transfer

You can also pay for the products by bank transfer.

Credit card payment

In our webshop you can pay quickly and securely by credit card.

PayPal

PayPal available to customers in more than 200 countries is simple and secure

as a payment method.

PayPal has several advantages that make shopping easier and faster, while keeping your financial information safe:

One email, one password. That’s all you need to pay or transfer money through your PayPal system. And the bank card can remain in the wallet.

It is not necessary to deposit money into your PayPal account to make a payment. It is enough to link your bank card to your PayPal account, in fact, you only need to do this once, at the beginning.

PayPal is a globally recognized payment method, a guarantee of secure transactions, allowing you to pay for products online in 26 different currencies.

Connect to PayPal and pay more easily in the webshop!

Paylike

In the webshop it is possible to pay with Paylike payment solution. More information about Paylike is available here.

Pick-up methods, pick-up fees

Over 1 Ft Free Shipping MPL Courier Service Free Shipping

Convenient and easy parcel pick-up option. You can pay by credit card or cash. You can request delivery to your home address or even to your place of work. National coverage.

Duplicate delivery attempts for MPL Business package, included in the base rate. More info: https://www.posta.hu/kuldemeny_erkezese/haznal_torteno_csomagkezbesites

Our products are delivered by DPD and MPL courier service.

DPD courier service

Free shipping

The product is delivered by DPD courier service. More information: https://www.dpd.com/hu_privatugyfelek

Our products are delivered by DPD and MPL courier service.

Express One courier service

Free shipping

The product is delivered by Express One courier service. More information,

Package Tracking: https://tracking.expressone.hu/

Our products are delivered by DPD, MPL or Express One courier service.

Deadline for completion

The general delivery date for an order is a maximum of 45 days from the order confirmation. In the event of a delay by the Seller, the Buyer is entitled to set an additional deadline. If the Seller fails to perform within the additional period, the Buyer is entitled to withdraw from the contract.

Reservation of rights, title clause

If you have previously ordered a product without picking it up during delivery (except in cases where you have exercised your right of withdrawal) or if the Product has not been requested, the Seller will make the execution of the order conditional on advance payment of the purchase price and shipping costs.

The Seller may withhold the delivery of the Product until it is satisfied that the price of the Product has been successfully paid using the electronic payment solution (including in the case of a product paid by bank transfer, the Customer transfers the purchase price in the currency of its Member State and the Seller does not receive the purchase price and shipping fee in full due to conversion, bank commissions and costs). If the price of the Product has not been paid in full, the Seller may request the Customer to supplement the purchase price.

Sales abroad

The Seller does not discriminate between Buyers within and outside the territory Hungary the use of the Website within the territory of the European Union. Unless otherwise specified in these GTC, the Seller ensures the delivery/receipt of the ordered products in its Hungary territory.

The provisions of these GTC shall also apply to purchases made outside Hungary, with the proviso that, based on the provisions of the relevant regulation, a consumer shall be considered a consumer within the meaning of this clause who is a citizen of a Member State or resident in a Member State, or a business established in a Member State and purchases goods or services within the European Union exclusively for end-use, or acts with such intent. A consumer is a natural person who is acting for purposes which are outside his trade, business, craft or profession.

The language of communication and purchase is primarily Hungarian, the Seller is not obliged to communicate with the Customer in the language of the Buyer’s Member State.

The Seller is not obliged to comply with non-contractual requirements, such as labelling or sector-specific requirements, set out in the national law of the Member State of the Buyer for the Product concerned or to inform the Customer of these requirements.

Unless otherwise stated, the Seller applies Hungarian VAT to all Products. The Customer may exercise its rights in accordance with these GTC.

If an electronic payment solution is used, payment is made in the currency specified by the Seller,

The Seller may withhold the delivery of the Product until it is satisfied that the price of the Product and the shipping fee have been successfully and fully paid using the electronic payment solution (including in the case of a product paid by bank transfer, the Buyer transfers the purchase price (shipping fee) in the currency of his Member State and the conversion and bank commissions, costs, the Seller does not receive the purchase price in full). If the price of the Product has not been paid in full, the Seller may request the Customer to supplement the purchase price.

In order to deliver the Product, the Seller shall provide the Hungarian Buyers with the transfer possibilities

also for Hungarian Customers.

If the Customer may request the delivery of the Product to the territory of Hungary or any other European Union member state according to the GTC, the non-Hungarian customer may also request this by any delivery method specified in the GTC.

If the Customer chooses to pick up the Product personally from the Seller according to the GTC, the non-Hungarian Customer may also use this.

Otherwise, the Customer may request to arrange the delivery of the Product abroad at his/her own expense. Hungarian Customers do not have this right.

The Seller fulfills the order after payment of the shipping fee, if the Buyer does not pay the shipping fee to the Seller or does not arrange his own delivery by the pre-agreed time, the Seller terminates the contract and repays the prepaid purchase price to the Buyer.

Consumer information

Information on the consumer’s right of withdrawal

According to Section 8:1, paragraph 1, point 3 of the Civil Code, only natural persons acting outside their trade, independent profession or business activity qualify as consumers, so legal persons may not exercise the right of withdrawal without justification!

According to Section 20 of Government Decree 45/2014 (II.26.), the consumer has the right to withdraw without justification. The consumer has the right of withdrawal

in the case of a contract for the sale of goods

(aa) the product,

(ab) in the case of the sale of several goods, if each product is supplied at a different time, to the last product supplied,

within a period of 15 days from the date of receipt by the consumer or a third party other than the carrier indicated by him.

This section shall not affect the consumer’s right of withdrawal set out in this section between the date of conclusion of the contract and the date of receipt of the product.

If the consumer has made an offer to conclude the contract, the consumer has the right to withdraw the offer before the conclusion of the contract, which terminates the obligation to make an offer covering the conclusion of the contract.

Statement of withdrawal, exercise of the consumer’s right of withdrawal or termination

The consumer may exercise his right provided for in Section 20 of Government Decree 45/2014 (II.26.) by means of an unequivocal statement to this effect or by using a sample statement that can also be downloaded from the website.

Validity of the consumer’s statement of withdrawal

The right of withdrawal shall be deemed to have been exercised within the time limit if the consumer sends his statement within the deadline. The deadline is 15 days.

The burden of proof shall be on the consumer to prove that he has exercised his right of withdrawal in accordance with this provision.

The Seller is obliged to confirm the consumer’s statement of withdrawal on an electronic medium upon receipt.

Obligations of the Seller in case of withdrawal by the consumer

Seller’s obligation to refund

If the consumer withdraws from the contract in accordance with Section 22 of Government Decree 45/2014 (II.26.), the Seller shall refund the full amount paid by the consumer as consideration, including the costs incurred in connection with the performance, including the delivery fee, no later than fourteen days from the day on which he became aware of the withdrawal. Please note that this provision does not apply to additional costs caused by choosing a mode of transport other than the least costly standard mode of transport.

Method of the Seller’s obligation to refund

In case of withdrawal or termination in accordance with Section 22 of Government Decree 45/2014 (II.26.), the Seller shall refund the amount due to the consumer in the same way as the payment method used by the consumer. The consumer

Based on his express consent, the Seller may use another payment method for the refund, but the consumer may not be charged any additional fees as a result. The Seller shall not be liable for delays due to the bank account number or postal address provided incorrectly and/or inaccurately by the Consumer.

Additional costs

If the consumer expressly chooses a mode of transport other than the least costly standard mode of transport, the Seller is not obliged to reimburse the resulting additional costs. In such a case, we are obliged to refund up to the indicated standard shipping rates.

Right of retention

The Seller may withhold the amount due to the consumer until the consumer has returned the product or has proved beyond doubt that it has been returned; the earlier of the two dates shall be taken into account. Cash on delivery or port shipments are not accepted.

Obligations of the consumer in case of withdrawal or termination

Return of the product

If the consumer withdraws from the contract in accordance with Section 22 of Government Decree 45/2014 (II.26.), he is obliged to return the product immediately, but no later than within fourteen days of the notification of the withdrawal, or hand it over to the Seller or to a person authorized by the Seller to receive the product. The return is deemed to have been completed within the deadline if the consumer sends the product before the deadline.

Bearing the direct costs of returning the goods

The consumer bears the direct cost of returning the product. The product must be returned to the address of the Seller. If the consumer terminates the off-premises or distance contract for the provision of services after the commencement of performance, he shall pay the business a fee proportionate to the service provided up to the time of notification of the termination to the business. The amount to be paid proportionately by the consumer shall be determined on the basis of the total amount of consideration agreed in the contract plus tax. Where the consumer proves that the total amount thus determined is excessive, the proportionate amount should be calculated on the basis of the market value of the services provided up to the date of termination of the contract. Please note that we cannot accept products returned by cash on delivery or port.

Consumer liability for depreciation

The consumer shall be liable for depreciation resulting from use in excess of what is necessary to establish the nature, characteristics and functioning of the product.

The right of withdrawal cannot be exercised in the following cases:

The Seller expressly draws your attention to the fact that you may not exercise your right of withdrawal in accordance with Section 29 of Government Decree 45/2014 (II.26). In the cases provided for in paragraph 1:

in the case of a contract for the provision of services, after the performance of the service as a whole, if the business has commenced performance with the express prior consent of the consumer and the consumer has acknowledged that he will lose his right of termination after the performance of the service as a whole;
1. in respect of a product or service, the price or fee of which cannot be influenced by the financial market, depends on fluctuations which may occur during the period laid down for exercising the right of withdrawal;
2. in the case of a non-prefabricated product which has been manufactured on the consumer’s instructions or at the express request of the consumer or in the case of a product which is clearly personalised to the consumer;

in respect of perishable products or products with a short shelf life;
- in respect of a sealed product which, for health or hygiene reasons, cannot be returned after it has been opened after delivery;
- in respect of a product which, by its nature, is inseparably mingled with another product after delivery;
- alcoholic beverages the actual value of which depends on market fluctuations beyond the control of the undertaking and the price of which was agreed between the parties at the time of conclusion of the contract of sale, but the performance of the contract does not take place until thirty days after its conclusion;
- in the case of a business contract where the business visits the consumer at the express request of the consumer to carry out urgent repair or maintenance work;
- in respect of the sale and purchase of sealed audio or video recordings and copies of computer software, if the consumer has opened the packaging after delivery;
- newspapers, periodicals and periodicals, with the exception of subscription contracts;
- contracts concluded by public auction;
- in the case of contracts for accommodation, transport, car rental, catering or leisure services other than residential services, where a date or time limit for performance specified in the contract has been stipulated;
- in respect of digital data content not supplied on a tangible medium, if the business has commenced performance with the express prior consent of the consumer and the consumer has declared at the same time as this consent that he will lose his right of withdrawal after the commencement of performance.

Requirements for conformity with the contract

Requirements for conformity with the contract for goods generally sold under a consumer contract and containing a digital element

The product and performance must comply with the requirements of Government Decree 373/2021 (VI.30.) at the time of performance.

For performance to be considered in conformity with the contract as the product covered by the contract

comply with the description, quantity, quality, type and have the functionality, compatibility, interoperability and other characteristics specified in the contract

be suitable for any purpose for which the consumer requires it, which the consumer made known to the Seller at the latest at the time of conclusion of the contract and which the Seller has accepted

You must have all accessories specified in your contract, instructions for use, including installation instructions, installation instructions, and customer service support, and provide the updates specified in your contract.

In order for performance to be considered in conformity with the contract, and for the product to be the subject of the contract

be suitable for the purposes provided for in legislation, technical standards or codes of conduct applicable to products of the same type in the absence of legislation, technical standards or technical standards

possess the quantity, quality, performance and other characteristics, in particular functionality, compatibility, accessibility, continuity and safety, which the Consumer can reasonably expect to have for the same type of product, taking into account any public statement, in particular in advertising or labelling, made by the Seller, his representative or any other person in the supply chain about the specific characteristics of the product

have accessories and instructions that the consumer can reasonably expect, including packaging and instructions for installation, and

comply with the requirements presented by the undertaking as a model or model prior to the conclusion of the contract, or

the properties and description of the product made available as a trial version.

The product does not have to comply with the above public statement if the Seller proves that

He did not know, and should not know, the public statement

the public statement has been duly corrected by the time the contract is concluded or the public statement must not have influenced the rightholder’s decision to enter into a contract.

Requirements for conformity with the contract in the case of the sale and purchase of goods sold under a consumer contract

The Seller shall perform defectively if the defect of the goods results from improper installation, provided that:

installation forms part of the sales contract and was carried out by the Seller or under the responsibility of the Seller; or
the installation had to be carried out by the consumer and the incorrect installation resulted from shortcomings in the installation instructions provided by the Seller or, in the case of goods with digital elements, by the supplier of the digital content or digital service.

If, according to the sales contract, the goods are put into service by the Seller or commissioning takes place under the responsibility of the Seller, the performance shall be deemed to have been completed by the Seller when the installation is completed.

Where, in the case of goods with digital elements, the sales contract provides for the continuous supply of the digital content or digital service over a period of time, the Seller shall be liable for any lack of conformity of the goods in relation to the digital content if the lack of conformity is within two years of the performance of the goods in the case of continuous supply for a period not exceeding two years; either occurs or becomes recognizable.

Requirements for conformity with the contract for goods with digital elements sold under a consumer contract

In the case of goods with digital elements, the Seller shall ensure that the consumer is notified of updates, including security updates, of the digital content or digital service of the goods that are necessary to maintain the conformity of the goods with the contract and shall ensure that the consumer receives them.

To make the update available to the Seller if the purchase contract

provides for a single supply of the digital content or digital service, the type and purpose of the goods and digital elements and the specific circumstances and nature of the contract can reasonably be expected by the consumer; or

where the digital content is supplied continuously over a period of time, it should supply the digital content for a period not exceeding two years for a period of two years from the date of supply of the goods.

If the consumer does not install the updates provided within a reasonable period of time, the Seller shall not be liable for any lack of conformity of the goods resulting solely from the non-application of the relevant update, provided that:

the Seller has informed the consumer about the availability of the update and the consequences of failure by the consumer to install it; and
the consumer’s failure to install the update or incorrect installation of the update by the consumer is not due to a lack of installation instructions provided by the Seller.

No lack of conformity shall be established if, at the time of conclusion of the contract, the consumer was specifically informed that a specific characteristic of the goods differs from those described herein and the consumer expressly accepted this deviation separately and at the time of conclusion of the sales contract.

Implied warranty, product warranty, guarantee

This section of the consumer information has been prepared on the basis of the authorization of Section 9 (3) of Government Decree 45/2014 (II.26.) by applying Annex 3 to Government Decree 45/2014 (II.26.), supplemented by the provisions of legislation adopted after the entry into force of the Government Decree.

Warranty for defects

In what cases can you exercise your warranty right?

In the event of defective performance by the Seller, you may enforce a warranty claim against the Seller in accordance with the rules of the Civil Code and, in the case of a consumer contract, Government Decree 373/2021 (VI.30).

What rights do you have based on your warranty claim? General rules on warranty rights

You may, at your option, make the following warranty claims:

You may request repair or replacement, unless the fulfilment of your chosen claim is impossible or would result in disproportionate additional costs for the Seller compared to the fulfillment of your other claim. If repair or replacement has not been requested or could not be requested, you may request a proportionate reduction of the consideration or repair or have the defect repaired or repaired by someone else at the expense of the Seller or, as a last resort, withdraw from the contract.

You may also switch from your chosen warranty right to another, but you will bear the cost of the transition, unless it was justified or caused by the Seller.

In the case of a consumer contract, it should be presumed, unless proven otherwise, that a lack of conformity recognised within one year of the date of performance of the goods and goods with digital elements already existed at the time of performance of the goods, unless such presumption is incompatible with the nature of the goods or the nature of the lack of conformity.

In the case of second-hand products, warranty and guarantee rights are normally developed differently from the general rules. In the case of used products, we can also talk about defective performance, however, the circumstances on the basis of which the Customer could expect certain defects to occur must be taken into account. As a result of obsolescence, certain defects are becoming more frequent, as a result of which it cannot be assumed that a second-hand product can have the same quality as a newly purchased one. Based on this, the Customer may enforce its warranty rights only in respect of defects that are in addition to and independently of the defects resulting from use. If the used product is defective and the Customer qualifying as a Consumer was informed about this at the time of purchase, the Service Provider shall not be liable for the known defect.

In the case of customers who are not consumers, the deadline for enforcing the warranty right is 1 year, which starts on the day of performance (delivery).

Special rules on warranty rights for goods sold under a consumer contract and goods containing digital elements

In the case of a contract between a consumer and a business for the sale and purchase of goods qualifying as movable property or the supply of digital content, the Consumer shall be entitled to the derogations set out in this section “General rules of warranty rights”.

In the case of a contract between a consumer and a business – for the sale and purchase of goods qualifying as movable property or for the supply of digital content – the Consumer may not repair the defect himself or have it repaired by someone else at the expense of the Seller within the framework of exercising his warranty rights.

The Seller may refuse to bring the goods into conformity if repair or replacement is impossible or if this would result in disproportionate additional costs for the Seller, taking into account all circumstances, including the value of the goods in a defectless condition and the gravity of the breach.

The consumer shall also be entitled to demand a proportionate reduction of the consideration or to terminate the sales contract according to the gravity of the breach of contract if:

the Seller has not carried out repair or replacement, or has carried it out, but not in whole or in part

has fulfilled the following conditions:

the Seller shall ensure the return of the replaced goods at its own expense

Where repair or replacement necessitates the removal of goods which, in accordance with the nature and purpose of the goods, were put into service before the lack of conformity became apparent, the obligation to repair or replace them shall include the removal of the non-conforming goods and the putting into service of the replacement or repaired goods or bearing the costs of removal or installation.

refused to bring the goods into conformity with the contract

repeated defects of performance have arisen, despite the Seller’s attempts to bring the goods into conformity with the contract

the lack of conformity is of such gravity as to justify an immediate reduction in the price or immediate termination of the sales contract, or

the Seller has not undertaken to bring the goods into conformity, or it is clear from the circumstances that the business will not bring the goods into conformity within a reasonable time or without significant harm to the consumer.

If the consumer wishes to terminate the sales contract on the grounds of lack of conformity, the Seller shall bear the burden of proving that the lack of conformity is minor.

The Consumer is entitled to withhold the remaining part of the purchase price in whole or in part, according to the gravity of the breach of contract, until the Seller fulfils its obligations related to the conformity of performance with the contract and defective performance.

As a general rule, it is to:

the Seller shall ensure the return of the replaced goods at its own expense

The reasonable time limit for completing the repair or replacement of the goods shall be calculated from the time when the Consumer communicates the lack of conformity to the business.

The consumer should make the goods available to the business in order to complete the repair or replacement.

The reduction of the consideration is proportionate if its amount is equal to the difference between the value of the goods due to the Consumer in case of conformity with the contract and the value actually received by the Consumer.

The Consumer’s warranty right to terminate the purchase contract may be exercised by means of a legal statement addressed to the Seller expressing the decision to terminate.

If the lack of conformity affects only a certain part of the goods supplied under the sales contract and the conditions for exercising the right to terminate the contract are met in respect of them, the Consumer may terminate the sales contract only in respect of the defective goods, but may also terminate it in respect of any other goods acquired together with them, if the Consumer cannot reasonably be expected to keep only the goods in conformity with the contract.

If the Consumer terminates the sales contract in its entirety or in respect of a part of the goods supplied under the sales contract,

the Consumer must return the goods concerned to the Seller at the expense of the Seller, and

the Seller shall refund to the Consumer the purchase price paid for the goods concerned as soon as he has received the goods or the proof of return of the goods.

What is the deadline for enforcing your warranty claim?

You are obliged to report the defect immediately after discovering it. Any defect communicated within two months of discovery of the defect shall be deemed to have been communicated without delay. At the same time, please note that you may no longer enforce your warranty rights beyond the two-year limitation period from the performance of the contract. If the subject matter of the contract between the consumer and the business is second-hand goods, the parties may agree on a shorter limitation period; In this case, too, a limitation period of less than one year may not validly be stipulated.

Who can you enforce your warranty claim against?

You may enforce your warranty claim against the Seller.

What other conditions are there for enforcing your warranty rights?

Within six months of performance (one year in case of sale and purchase of goods), there are no other conditions for enforcing your warranty claim other than the notification of the defect, if you prove that the product or service was provided by the Seller. However, after six months (one year in the case of the sale of goods), you are obliged to prove that the defect recognized by you already existed at the time of performance.

Product warranty

When can you exercise your product warranty right?

In the event of a defect in a movable property (product), you may, at your choice, enforce a warranty claim or a product warranty claim.

What rights do you have based on your product warranty claim?

As a product warranty claim, you may only request the repair or replacement of the defective product.

When is the product considered defective?

A product is defective if it does not meet the quality requirements in force at the time of placing on the market or if it does not have the characteristics specified by the manufacturer.

What is the deadline for enforcing your product warranty claim?

You can enforce your product warranty claim within two years of the product being placed on the market by the manufacturer. Upon expiry of this period, he shall lose this entitlement.

Against whom and under what other conditions can you enforce your product warranty claim?

You can only exercise your product warranty claim against the manufacturer or distributor of the movable property. You must prove the defect of the product in the event of a product warranty claim.

In what cases is the manufacturer (distributor) exempted from its product warranty obligation?

The manufacturer (distributor) is only released from its product warranty obligation if it can prove that:

the product was not manufactured or placed on the market in the course of its business, or

the defect was not recognizable according to the state of scientific and technical knowledge at the time of placing on the market, or

the defect of the product results from the application of legislation or mandatory official regulations.

It is sufficient for the manufacturer (distributor) to prove one reason for exemption.

Please note that due to the same defect, you cannot enforce a warranty claim and a product warranty claim at the same time, in parallel. However, if your product warranty claim is successfully enforced, you may enforce your warranty claim against the manufacturer for the replaced product or repaired part.

Warranty

In what cases can you exercise your warranty right?

Pursuant to Government Decree 151/2003 (IX.22.) on the mandatory warranty for certain durable consumer goods, the Seller is obliged to provide a warranty for the sale of new durable consumer goods ( e.g. technical goods, tools, machines) listed in Annex 1 of the decree, as well as their accessories and components (hereinafter – in this section – collectively referred to as consumer goods).

In addition, the Seller may provide a warranty voluntarily, in which case it must provide a warranty statement to the buyer qualifying as a Consumer.

The warranty statement shall be made available to the Consumer on a durable medium at the latest at the time of performance of the goods.

The guarantee statement shall indicate:

a clear statement that in the event of defective performance of the goods, the Consumer is entitled to exercise the statutory warranty rights free of charge, these rights are not affected by the warranty

the name and address of the guarantor,

the procedure to be followed by the Consumer in order to enforce the guarantee, an indication of the goods to which the guarantee applies, and

the terms of the warranty.

What rights do you have and within what period of time in the event of a mandatory warranty? Warranty rights

As a general rule, the Customer may claim repair or replacement on the basis of his warranty right, or repair or have repaired the defect himself at the debtor’s expense, request a price reduction or ultimately withdraw from the contract if the debtor has not undertaken repair or replacement, is unable to fulfil this obligation within an appropriate period, to the detriment of the interests of the rightholder, or if the interest of the claimant in repair or replacement has ceased to exist.

The Customer may, at his option, enforce his claim for repair directly at the Seller’s registered office, at any of its premises, branches and at the repair service indicated by the Seller on the warranty card.

Validation deadline

The warranty claim can be enforced during the warranty period, the warranty period according to Government Decree 151/2003 (IX.22.) is:

one year in case of a sales price reaching HUF 10 000 but not exceeding HUF 100 000,
1. two years in case of a sales price exceeding HUF 100 000 but not exceeding HUF 250 000,
2. Above the sales price of HUF 250,000 is three years.

Failure to comply with these deadlines will result in loss of rights, however, in case of repair of the consumer goods, the warranty period will be extended from the date of delivery for repair by the time during which the Customer could not use the consumer goods as intended due to the defect.

The warranty period starts when the consumer goods are handed over to the Customer or, if commissioning is carried out by the Seller or its agent, starts on the day of commissioning.

If the Customer puts the consumer goods into operation more than six months after delivery, the starting date of the warranty period is the day of delivery of the consumer goods.

Rules related to the handling of warranty claims

When dealing with the repair, the Seller shall endeavour to complete the repair within 15 days. The deadline for repair starts to run when the consumer goods are received.

If the duration of repair or replacement exceeds fifteen days, the Seller shall inform the Customer of the expected duration of repair or replacement.

If, during the warranty period, during the first repair of the consumer goods, the Seller determines that the consumer goods cannot be repaired, the Seller is obliged to replace the consumer goods within eight days, unless otherwise specified by the Buyer. If it is not possible to replace the consumer goods, the Seller is obliged to refund the purchase price presented by the consumer on the proof of payment of the consumer goods – on the invoice or receipt issued pursuant to the Value Added Tax Act – to the buyer within eight days.

By accepting the GTC, the Customer consents to the provision of information electronically or by any other means suitable for confirming receipt by the Customer.

If the Seller is unable to repair the consumer goods within 30 days:

if the Customer has consented to this, the correction can be completed for him in a later deadline, or

if the Customer does not consent to the subsequent performance of the repair or has not made a statement in this regard, the consumer goods must be replaced within eight days of the unsuccessful expiry of the thirty-day period, or

if the Customer does not consent to the subsequent performance of the repair or has not made a statement in this regard, but it is not possible to replace the consumer goods either, the selling price indicated on the invoice or receipt of the consumer goods shall be refunded to him within eight days of the unsuccessful expiry of the thirty-day period.

If the consumer goods fail for the 4th time, the Customer is entitled to:

contact the Seller for repair, or

request a proportionate reduction of the purchase price from the Seller pursuant to Section 6:159 (2) (b) of Act V of 2013 on the Civil Code instead of a repair claim, or

instead of a request for repair, pursuant to Section 6:159 (2) (b) of Act V of 2013 on the Civil Code, repair the consumer goods at the expense of the Seller or have them repaired by someone else, or

if the Customer does not exercise these rights (repair, price reduction and repair at the expense of the Seller) or has not made a statement about them, the consumer goods must be replaced within 8 days, if it is not possible to replace the consumer goods, the selling price indicated on the invoice or receipt of the consumer goods must be refunded to him within eight days.

Exceptions

The provisions under “Rules relating to the handling of warranty claims” do not apply to electric bicycles, electric scooters, quadras, motorcycles, mopeds, passenger cars, motorhomes, caravans, caravans, trailers and personal watercraft.

However, even in the case of these products, the Seller is obliged to make an effort to fulfill the repair request within 15 days.

If the duration of repair or replacement exceeds fifteen days, the Seller shall inform the Customer of the expected duration of repair or replacement.

What is the relationship of the warranty to other warranty rights?

The guarantee applies in addition to the warranty rights (product and implied warranty), the fundamental difference between general warranty rights and the guarantee is that in the case of a guarantee, the burden of proof is more favourable for the consumer.

Consumer goods with fixed connections or weighing more than 10 kg or that cannot be transported as hand luggage in public transport under the mandatory warranty under Government Decree 151/2003 – with the exception of vehicles – are

be repaired at the place of operation. If the repair cannot be carried out at the place of operation, the company or, in the case of a request for repair directly enforced by the repair service, the repair service will take care of the removal, installation and transport back to the place of operation.

The Seller’s undertaking during the period of the mandatory guarantee shall not contain conditions for the consumer that are more disadvantageous than the rights provided for in the rules of the mandatory guarantee. Subsequently, however, the conditions of the voluntary guarantee can be freely established, but even in this case, the warranty may not affect the existence of the consumer’s rights arising from the law, including those based on implied warranty.

Request a replacement within three business days

In the case of sales through the webshop, the institution of exchange requests within three working days also applies. A replacement claim within three working days can be enforced in the case of new durable consumer goods under Government Decree 151/2003 (IX.22.), according to which, if someone validates the institution of the replacement claim within 3 working days, the seller must interpret this as meaning that the product was already defective at the time of sale and must replace the product without further ado.

When is the Seller released from its warranty obligation?

The Seller is only released from its warranty obligation if it proves that the cause of the defect arose after performance.

Please note that you cannot enforce a warranty and guarantee claim or a product warranty and guarantee claim at the same time, in parallel, due to the same defect , but otherwise you are entitled to the rights arising from the warranty regardless of the warranty entitlements.